Refund Policy

Effective Date: 01/01/24

At DigiAcademy, we are committed to delivering high-quality educational content and a seamless learning experience. However, we understand that mistakes can happen during the payment process.

Eligibility for Refund

A refund will be issued only if the payment was made by mistake and the request is submitted within 24 hours of the transaction.

To be eligible for a refund:

• The payment must have been made unintentionally (e.g., accidental purchase or duplicate payment).
• The refund request must be submitted within 24 hours of the payment time.
• The course content must not have been accessed or significantly used.

How to Request a Refund

If you meet the criteria above, please contact our support team at support@digiacademy.com or through our help desk with the following information:

• Full Name
• Registered Email Address
• Payment Reference/Transaction ID
• Reason for Refund Request
• Time and Date of Payment

Our support team will review your request and respond within 2-3 business days.

Non-Refundable Scenarios

Please note that refunds will not be issued in the following cases:

• The refund request is made after 24 hours of payment.
• The course has been accessed or completed.
• The payment was made intentionally and later changed mind.
• Discounts or promotional codes were used during the purchase.

Contact Us

We appreciate your understanding and thank you for choosing DigiAcademy for your learning journey.